Returns Exchanges and Cancellation Policy

Zon Teasan Limited

Posted: May 24, 2026

Effective Date: May 24, 2026

Overview

Zon Teasan Limited (“Zon”, “we”, “our”, or “us”) is committed to providing a premium customer experience and maintaining the highest standards of product quality and client satisfaction.

Due to the consumable and perishable nature of our products, all returns, exchanges, cancellations, and refund requests are subject to the terms outlined in this Returns, Exchanges and Cancellation Policy (“Policy”).

This Policy applies to purchases made through our official online store and governs transactions between Zon and end consumers.

Satisfaction Commitment

We are committed to ensuring that customers receive products that meet our quality standards and arrive in suitable condition.

If you experience an issue with your order, our Private Client Services team will review your concern and work with you toward an appropriate resolution in accordance with this Policy.

Eligibility for Returns and Exchanges

Due to health, safety, hygiene, and consumer protection considerations applicable to consumable goods, returns and exchanges are limited.

Returns or exchanges may only be considered in the following circumstances:

the incorrect product was delivered;
the product arrived damaged;
the product was defective upon delivery;
the order was incomplete;
or the product was materially different from the item purchased.

To be eligible for consideration:

the request must be submitted within seven (7) calendar days of confirmed delivery;
proof of purchase must be provided;
photographic evidence of the issue may be required;
and the product must remain unopened, unused, and in its original packaging unless the issue relates to damage or defect.

Zon reserves the right to deny return or exchange requests that do not satisfy the requirements of this Policy.

Non-Returnable and Non-Refundable Items

For health, hygiene, quality assurance, and regulatory reasons, the following items are generally non-returnable and non-refundable:

opened tea products;
used consumable products;
products with broken seals or tampered packaging;
products improperly stored after delivery;
promotional or complimentary items;
gift cards;
final sale items;
and products damaged due to misuse or mishandling by the customer.

We do not guarantee subjective customer preferences, taste expectations, lifestyle outcomes, or personal wellness experiences.

Online Return or Exchange Process

To initiate a return or exchange request, customers must:

Contact our Private Client Services team at [INSERT EMAIL ADDRESS];
Provide the order number and proof of purchase;
Describe the issue in reasonable detail;
Submit photographs or supporting documentation if requested.

If the request is preliminarily approved:

customers may receive return instructions;
a return authorization number may be issued;
and additional shipping guidance may be provided.

Products returned without prior authorization may not be accepted.

Refunds

If a refund is approved by Zon:

refunds will be processed to the original payment method used at purchase;
refunds may take between seven (7) to fourteen (14) business days to reflect depending on the customer’s financial institution or payment processor;
shipping fees, customs duties, taxes, and handling fees are generally non-refundable unless otherwise determined by Zon.

Zon reserves the right to issue:

partial refunds;
store credit;
replacement products;
or exchanges,
where commercially reasonable and appropriate.

Return Shipping Costs

Unless otherwise required by applicable law:

customers are responsible for return shipping costs;
Zon may, at its sole discretion, provide prepaid return shipping labels in cases involving confirmed damage, defect, or fulfillment error.

Zon is not responsible for:

lost return shipments;
delays caused by carriers;
customs delays;
or improperly packaged returns.

Order Cancellation Policy

Orders may only be cancelled before shipment confirmation is issued.

Once an order has entered processing, packaging, fulfillment, or shipment stages, cancellation requests may not be accepted.

Approved cancellations may be subject to:

processing fees;
payment processing charges;
currency conversion losses;
or administrative deductions where permitted by law.

Zon reserves the right to cancel any order at its discretion, including where:

fraud is suspected;
payment authorization fails;
inventory errors occur;
pricing inaccuracies arise;
or compliance concerns are identified.

Damaged or Incorrect Orders

Customers must inspect orders promptly upon delivery.

If an order arrives damaged, defective, or incorrect, customers should contact Zon within forty-eight (48) hours of delivery and provide:

photographs of the product;
photographs of packaging;
shipping labels;
and any other reasonably requested information.

Failure to notify Zon within this timeframe may affect eligibility for replacement or refund consideration.

International Orders

Customers purchasing internationally acknowledge that:

customs procedures;
import restrictions;
taxes;
duties;
and regulatory requirements
vary by jurisdiction.

We are not responsible for:

customs seizures;
import restrictions;
delayed customs clearance;
or additional governmental fees imposed by destination jurisdictions.

Customers are responsible for ensuring products may lawfully be imported into their jurisdiction.

Limitation of Refund Rights

To the fullest extent permitted by applicable law:

Zon does not guarantee specific health, lifestyle, or wellness outcomes from use of its products;
customer dissatisfaction based solely on subjective expectation does not automatically entitle a customer to refund or replacement;
and all return, refund, and exchange determinations remain subject to Zon’s review and approval procedures.

Nothing in this Policy excludes any non-excludable rights afforded under applicable consumer protection laws.

Private Client Services

For assistance regarding orders, returns, exchanges, or cancellations, customers may contact:

Private Client Services

[Insert Email Address]

[Insert Telephone Number]

Hours of Operation: [Insert Operating Hours and Time Zone]

Amendments to this Policy

Zon reserves the right to amend, modify, or update this Policy at any time without prior notice. Any updates will become effective upon publication on our website.

Sostra Limited

Website: zonteasan.com

Email: [email protected]

Mailing Address: 7 West Arcadia Avenue, Kingston 10

If you have any questions about this policy or how we handle your data, just reach out. We will always respond.

Returns Exchanges and Cancellation Policy

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